Here you’ll find answers to the most common questions we get asked

If you can't find your answer here, give us a shout.

Are there any hidden costs?

Nope, none at all. Your monthly fee is all you pay for all designs within the scope of the service. If you need something designed that doesn’t fall within the scope of this service we’ll let you know and can give you a separate quote for that.

What does unlimited really mean?

You can submit as many tasks as you need, that take up to 2-3 hours to design. You can have two ‘active’ design tasks at a time, so if you send through five tasks we’ll work on two of them at a time.

How do I send you my design tasks?

Initially, you will need to complete our specially created design request form which you will get a link to once you join us. After a while, once we get to know the way you work and your business better you can email your designer directly.

What files do I get from you?

We send you any raw/source files that you need. Typically we send you back the file in the format you need it but we can supply all sorts of source files such as .psd, .ai, .eps, .pdf, .jpg, .png, .tif, plus many more.

Do you offer one-off designs?

Unfortunately, we can’t offer one-off design work. Our service is optimised to offer regular design work as part of a monthly subscription service rather than doing one-off tasks.

If you do need a one-off design, we can refer you to great freelance graphic designers who can help you.

What is not included?

Our service is not suited for new website design or new branding designed from scratch. We can do it, of course, but it would need to be quoted for as a one-off design task as it would not fall within the 2-hours allocated per task that you request.

Who owns the designs?

You own them. They’re all yours! We send you all the source/raw files so you always have them in your possession.

However, we may use work we have done on our Example Designs page from time-to-time to showcase what we have done.

What software do you use?

We use the latest versions of the Adobe Creative Suite which includes Photoshop, Illustrator and InDesign for most tasks. We do, of course, use other tools too but these are our favourites for most design tasks.

Do you offer a money back guarantee?

We do! You get an iron-clad 7-day money back guarantee which gives you a chance to use our service and give it a test drive. If you’re not happy, just let us know and we’ll send you a refund.

I’m a graphic designer. Do you have any jobs?

Send us your CV and portfolio to jobs@designhero.uk – we’ll keep your details and contact you when we’re recruiting.

How is it so affordable?

Great question! By sharing the cost of a designer with a bunch of other companies like yours, it brings the cost down for everyone making it more affordable to have access to a professional designer regularly.

The alternative to our service is to continually have to outsource to freelance designers (which can be unpredictable) or employ your own in-house graphic designer which, unfortunately, is out of reach for a lot of small businesses.

Can I speak to my designer on the phone?

Before your account is fully setup, you will have a call with an account manager who will be looking after you and helping answer any more questions you have. If you need to speak to your designer on the phone, it can be arranged by generally speaking everything needs to be emailed across.

We understand, though, that sometimes it’s just easier to explain something on the phone so we can arrange that if you need to.

Do you provide stock images?

Yes, we do. We have access to many royalty-free stock image repositories which we can use. If you have your own specific or licenced images, we can use those too if you prefer.

How do I cancel my account?

It would be a shame to see you go…but we understand and we don’t judge. Just email your account manager or info@designhero.uk letting us know that you want to cancel and we’ll do the rest from our end.

Where are you based?

Our offices are in Elstree, Hertfordshire which is the “Home of Film & TV”. We are near the Elstree Film Studios which is the home of Star Wars and where they film Strictly Come Dancing, Big Brother, The Voice, Celebrity Juice, Never Mind The Buzzcocks, The Chase and many more.

See some more of our work? Our Portfolio